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Policies

Please review our following terms and conditions of booking with Cloud 9 Limousine.

Reservations
All reservations require prepayment. You will be charged in full prior to service. We accept VISA, Mastercard, and JCB.

Rates include 5% Sales tax and all Airport Fees. 3% Discount for cash payment.

All reservations are subject to availability and not guaranteed until we contact you. Credit card information is required to hold the reservation. Until you receive a CLOUD 9 TRIP TICKET your reservation is not 100% confirmed. Or please call us Toll free: (800)-524-7999 or (808) 524-7999 or Fax: (808) 841-0065.

Cancellation Policy / Changes / Refunds
Cancellations may be made up to 48 hours prior to your date of service, with a 15% credit card charge. There are no refunds for cancellations made within 48 hours of date of service. No Shows will result in being charged in full. Make adjustments or cancellations 72 hours prior to date of service.

Claims for refunds must be made within 30 days from date of service. Third party reservations made by travel agencies or online marketers are non-cancelable and non-refundable. All cancellations must be made by e-mail to cloudnine@hawaii.rr.com.

To cancel or make changes to your reservation, please call 1-800-524-7999 or click here to contact us.

Refunds will be credited to your account within 3-4 weeks after cancellation date.

Safe and Easy
This website is equipped with a 128 bit SSL certificate to ensure that your transactions are safe and secure. All current payments are processed through a merchant gateway for your security and convenience.

Prices and Contents: Subject to change.

Force Majeure: Cloud 9 Limousine shall not be liable for any delays or failure in performance or interruption of services resulting directly or indirectly from any cause or circumstance beyond its reasonable control, including but not limited to, Acts of God and of war, strikes, adverse weather, or other unexpected events prohibiting services. In no event shall Cloud 9 Limousine be liable to Tour Operator or Party for the loss of profit or for other similar or dissimilar collateral or consequential damages whether based on breach of contract warranty, or otherwise.

If you have any questions, please click here to contact us. Mahalo!

*Terms and Conditions subject to change without notice.